Personal information refers to various information recorded electronically or in other ways that can identify a specific natural person individually or in combination with other information, or reflect the activities of a specific natural person. Only for following purposes described in this policy, czi collects and uses your personal information.

To complete the account creation, you may need to provide the following information to czi: your contact phone number, email address, created username, and password.During the registration process or after completing account creation, providing the following additional information will help us to provide you with better service and experience: your name, birthday, gender, location, and industry of work. If you do not provide this information, it will not affect the basic functions of using czi’s products and services.

If you purchase czi’s products or services from us, in order to successfully complete the transaction, you need to provide the following information: your name, contact phone number, email address, mailing address, ID number, bank card number, and other information such as identity, payment, and delivery information required to generate an order. If you do not provide this information, you will not be able to purchase czi’s products and services.

1. During your use of czi’s products or services, in order to ensure the normal implementation of corresponding functions of czi’s products and services, you may need to provide us with the following information: configuration information of your device (including device model, operating system version, resolution, battery level, device manufacturer), shared text, we may also collect your product usage logs (including usage records, error logs, and page browsing history, where error logs do not contain personally identifiable information), IP address accessed to our products or services, and time information, etc. If you refuse to provide this type of information, we will not be able to provide you with the corresponding service, but it will not affect your use of other functions of czi’s product and service. 2. When you use the voice-related functions of czi (including voice upload, real-time dialogue), we will collect your voice content (recorded via microphone), as collection is necessary to implement the aforementioned functions. We only return results to you after completing the functional processing and do not retain any related data. Microphone permissions are granted on a temporary basis and are only enabled when using the corresponding feature. Once the feature is closed, permission access automatically terminates. If you refuse to provide this type of information, we will not be able to provide you with the corresponding service, but it will not affect your use of other functions of czi’s products and service. 3. When you use czi’s function to scan the QR code to add a device, we will request your authorization for camera access. If you refuse to grant the authorization, we will be unable to provide you with the corresponding service, but it will not affect your use of other functions of the czi’s products and services.

In order to improve your service experience and enhance service quality, or to prevent risks, or to recommend better or more suitable services to you, we will collect the information you provide when contacting our customer service team, the questionnaire response information you send to us when participating in a questionnaire survey, the service categories and methods you use, and the information of operations when you use the service. We will count and analyze this information to provide you with more accurate, personalized, smooth, and convenient services. With your consent, we may also provide you with advertisements that you may be interested in based on the aforementioned information. If you do not wish to receive such information, you can reply to the SMS or email to unsubscribe.

We will invite you to join the czi’s product improvement plan to help us design new products, new services, or improve our existing products and services. If you agree, we may collect the following information from you for product or service analysis and research: your account information, device information, diagnostic and usage data. If you choose not to participate in the product improvement plan for the moment, it will not affect your use of czi’s products or services.

You are fully aware that in the following cases, we have the right to collect and use your personal information without obtaining your authorization:
1. Related to national security and defense security;
2. Related to public safety, public health, and major public interests;
3. Related to criminal investigation, prosecution, trial, and execution of judgment;
4. In order to protect the vital legal life and property rights and interests of the personal information subjects or other individuals, but it is difficult to obtain their consent;
5. The personal information collected is information that the personal information subjects voluntarily disclose to social public;
6. Your personal information collected from legally disclosed sources, such as legitimate news reports, government information disclosure, etc.
7. Necessary to sign the contract according to your request.
8. Necessary to maintain the safe and stable operation of the products or services provided, for example, to discover and handle the faults of the products or services;
9. Necessary for legitimate news reporting;
10. Necessary for academic research institutions to carry out statistical or academic research based on public interest, and when providing academic research or descriptive results to the public, they must de-identify the personal information contained in the results;
11. Other cases as stipulated by laws and regulations.

Your personal information may contain sensitive personal information, such as your race, religious beliefs, personal health status, sexual orientation, etc. When you use our products or services, you may upload or post such sensitive information on public channels. Please handle this type of personal sensitive information carefully. The aforementioned information you provide will continue to be authorized to us to use during your use of the czi’s products and services. When you cancel your account, we will stop using and delete the aforementioned information. If there are specific requirements for the retention period of information in laws and regulations, we will comply with the relevant laws and regulations. The aforementioned information will be saved within the territory of the People’s Republic of China. If cross-border transmission is needed, we will conduct a security assessment in accordance with requirements of laws and regulations. When we want to use the information for other purposes not specified in this policy, we will seek your consent in advance. When we want to use information collected for a specific purpose for other purposes, we will seek your consent in advance.

To ensure the normal operation of the website, we will store small data files called Cookie on your computer or mobile device. Cookie typically contains identifiers, site names, and some numbers and characters. With the help of Cookie, websites can store your preferences or data such as items in your shopping cart. We will not use Cookie for any purposes other than those stated in this policy. You can manage or delete Cookie according to your preferences. You can clear all the Cookie saved on your computer, and most web browsers have the function to block Cookie. But if you do so, you will need to personally change the user settings every time you visit our website. To learn more about how to change browser settings, please visit the introduction page of each browser’s official website.

In addition to Cookie, we may also use website beacons, pixel tags, and other similar technologies on our website. For example, the email we send to you may contain a clickable URL linking to content on our website. If you click on the link, we will track this click to help us understand your product or service preferences and improve customer service. Website beacons are typically transparent images embedded in websites or emails. By using pixel tags in emails, we are able to know if an email has been opened. If you do not wish for your activities to be tracked in this way, you can unsubscribe from our mailing list at any time.

We will not share your personal information with any company, organization, or individual outside of czi Group, except in the following cases: 1. Sharing with explicit consent: After obtaining your explicit consent, we will share your personal information with other parties. 2. We may share your personal information with external parties in accordance with the provisions of laws and regulations, or mandatory requirements from government authorities. 3. Sharing with our affiliated companies: Your personal information may be shared with our affiliated companies. We will only share necessary personal information, and are bound by the purposes stated in this privacy policy. If affiliated companies want to change the purpose of processing personal information, they will seek your authorization again. 4. Sharing with authorized partners: Only to achieve the purposes stated in this policy, some of our services will be provided by authorized partners. We may share part of your personal information with partners to provide better customer service and user experience. For example, when you purchase our products online, we need to share your personal information with the logistics service provider in order to arrange delivery, or to arrange for a partner to provide services. We will only share your personal information for legitimate, lawful, necessary, specific, and explicit purposes, and only the personal information necessary to provide the service will be shared. Our partners are not authorized to use the shared personal information for any other purposes. Currently, czi’s authorized partners include our suppliers, service providers, and other partners. We send information to suppliers, service providers, and other partners who support our business globally. This support includes providing technical infrastructure services, transaction and communication services (such as payment, logistics, SMS, email services, etc.), analyzing the usage of our services, measuring the effectiveness of advertisements and services, providing customer service, facilitating payments, or conducting academic research and surveys, etc. We will sign strict confidentiality agreements with the companies, organizations, and individuals with whom we share personal information, requiring them to handle personal information in accordance with our instructions, this privacy policy, and any other relevant confidentiality and security measures.

We will not transfer your personal information to any company, organization, or individual, except in the following cases: 1. Transferring with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties; 2. In cases involving mergers, acquisitions, or bankruptcy liquidation, if there is a transfer of personal information, we will require the new company or organization holding your personal information to continue to be bound by this privacy policy. Otherwise, we will require the company or organization to seek your authorization again.

We will only disclose your personal information in the following cases: 1. After obtaining your explicit consent; 2. Legal Disclosure: In cases where required by law, legal procedures, litigation, or government authorities, we may publicly disclose your personal information.

(I) We have used industry-standard security protection measures to protect the personal information you provide, to prevent unauthorized access, public disclosure, use, alteration, damage, or loss of data. We will take all reasonable and feasible measures to protect your personal information. (II) We will take all reasonable and feasible measures to ensure that no irrelevant personal information is collected. We will only retain your personal information for the period necessary to achieve the purposes stated in this policy, unless an extension of the retention period is required or permitted by law. (III) The Internet is not an absolutely secure environment, and email, instant messaging, and other ways of communicating among czi’s users are not encrypted. We strongly recommend that you do not send personal information through such means. Please use a complex password to help us ensure the security of your account. (IV) The internet environment is not 100% secure, and we will do our best to ensure or guarantee the security of any information you send to us. If our physical, technical, or managerial security measures are compromised, leading to unauthorized access, public disclosure, manipulation, or destruction of information, resulting in damage to your legitimate rights and interests, we will bear corresponding legal responsibilities. (V) After a personal information security incident occurs unfortunately, we will promptly inform you in accordance with the requirements of laws and regulations: we will publish announcement in a reasonable and effective manner.At the same time, we will proactively report the handling of personal information security incidents as required by regulatory authorities.

In accordance with relevant laws, regulations, and standards in China and common practices in other countries and regions, we ensure that you can exercise the following rights for your personal information:

You have the right to access your personal information in accordance with the laws and regulations. If you wish to exercise your data access rights, you can access it yourself in the following ways: Account Information - If you wish to access or edit personal profile information and payment information in your account, change your password, add security information, or close your account, you can perform such operations by visiting the relevant pages such as personal profile and password modification in our website or application. For security and identity verification reasons, or due to compulsory requirements of laws and regulations, you may not be able to modify the initial registration information provided at the time of registration. If you are unable to access this personal information through the aforementioned methods, you can send an email to czzn@gzczzn.com at any time, or contact us according to the methods provided on the website or application.

When you find we make errors in handling of your personal information, you have the right to request us to make corrections. You can send an email to czzn@gzczzn.com at any time, or contact us according to the methods provided on the website or application.

In the following cases, you can request us to delete personal information: 1. If our handling of personal information violates laws and regulations; 2. If we collect or use your personal information without your consent; 3. If our handling of personal information violates the agreement with you; 4. If you have cancelled your account; 5. If we no longer provide products or services for you. If we decide to respond to your deletion request, we will also notify the entities that have obtained your personal information from us to promptly delete it, unless otherwise provided by laws and regulations, or these entities have obtained your independent authorization. After you have deleted or we have assisted you to delete the relevant information, due to applicable laws and security technologies, we may not be able to immediately delete the corresponding information from the backup system. We will securely store your personal information and subject it to further processing and isolation until the backup can be cleared or anonymized.

Every business function requires some basic personal information to be completed (see “Part One” of this policy). You may give or withdraw your authorization for the collection and use of personal information additionally collected at any time. You can operate by yourself in the following ways: By visiting the authorization page of our website or application, you can reset your authorization of your personal information. Once you withdraw your consent, we will no longer process the relevant personal information. However, withdrawing your consent will not affect the processing of personal information that was carried out based on your authorization prior to the withdrawal. If you do not wish to receive the commercial advertisements we send you, you can unsubscribe at any time through the methods we provide in the email or SMS.

You can cancel the account you previously registered at any time by sending an email to czzn@gzczzn.com. After the account is canceled, we will stop providing products or services to you and upon your request, delete your personal information, except as otherwise provided by law.

In some business functions, we may make decisions solely based on non-human automatic decision-making mechanisms such as information systems, algorithms, etc. If these decisions significantly affect your legitimate rights and interests, you have the right to request an explanation from us, and we will also provide appropriate remedies.

To ensure safety, you may need to provide a written request or other proof of your identity. We may first ask you to verify your identity before processing your request. If you are not satisfied, you can also complain or report to regulatory authorities such as the Cyberspace Administration of China, Telecommunications Bureau, Public Security Bureau, and the Industrial and Commercial Bureau. For your reasonable requests, we do not charge fees in principle, but for multiple repeated requests or requests that exceed reasonable limits, we will charge a certain cost. We may refuse requests that are unjustifiably repetitive, require excessive technical means (such as developing new systems or fundamentally changing current practices), pose risks to the legitimate rights and interests of others, or are highly impractical (such as involving information stored on backup tapes). In the following cases, in accordance with legal requirements, we will be unable to respond to your request: 1. Directly related to national security and defense security; 2. Directly related to public safety, public health, and significant public interests; 3. Directly related to criminal investigation, prosecution, trial, and execution of judgments; 4. There is sufficient evidence to suggest that you have acted with subjective malice or abused of your rights； 5. Responding to your request would result in serious harm to your or other individuals’ or organizations’ legitimate rights and interests； 6. Involving trade secrets.

Our products, website, and services are mainly targeted at adults. Children are not allowed to create their own user accounts without the consent of parents or guardians. In cases where we collect personal information of children with the consent of their parents, we will only use or disclose this information when permitted by law, with the explicit consent of parents or guardians, or when necessary to protect the children. Although the definition of children may vary according to local laws and customs, we consider anyone under the age of 14 to be a child. If we find that we have collected personal information of children without prior verifiable parental consent, we will make efforts to delete the relevant data as soon as possible.

Our privacy policy may change. We will post any changes made to this policy on this page. For significant changes, we will indicate the update date and provide more prominent notice. The significant changes referred to in this policy include but are not limited to: 1. Our service model such as purposes of processing personal information, types of personal information processed, ways of using personal information, etc. undergoes significant changes; 2. Changes in the main recipients of personal information sharing, transfer, or public disclosure; 3. Significant changes in your rights and ways to exercise them in the processing of personal information; If you continue to use czi’s products and services after this policy update becomes effective, it means that you have fully read, understood, and accepted the updated policy and are willing to be bound by the updated policy.

To provide and optimize our services, our App embeds third-party SDKs, including but not limited to Tencent Bugly and iFLYTEK Voice SDKs. While these third-party SDKs help us provide you with more comprehensive services, they may collect your personal information. Below is a detailed list of the third-party SDKs currently used, along with the types of personal information collected and the purposes of collection. If you have questions about how these third parties collect your personal information through SDKs, please refer to their respective privacy policies. By using the relevant features, you consent to the corresponding SDK collecting information. You should carefully review the third-party privacy policy to understand their information processing rules.

If you have any questions, comments, or suggestions about this privacy policy, please send an email to: czzn@gzczzn.com.If you are not satisfied with our response, especially if our handling of personal information has harmed your legitimate rights and interests, you can also complain or report to the regulatory authorities such as the Cyberspace Administration of China, Telecommunications Bureau, Public Security Bureau, and the Industrial and Commercial Bureau.